FAQs
Welcome to our Carpet Cleaning Services Malaysia FAQs page —your go-to guide for everything you need to know before booking a cleaning service. We’ve gathered the most common questions from our clients about cleaning methods, pricing, booking and service quality. Whether you need carpet cleaning for offices or commercial spaces, this section provides clear answers to help you make informed decisions. Our goal is to keep your carpets clean, fresh and long-lasting with services you can trust
We provide carpet and upholstery cleaning for commercial offices, retail shops, and more. Whether it’s a single rug or an entire office floor, our team is equipped to handle it efficiently. Moreover, we ensure minimal disruption to your space while maintaining top cleaning standards
Yes, absolutely. We use non-toxic, eco-friendly solutions that are safe for kids and pets while remaining tough on dirt and stains. In addition, our products are carefully selected to deliver deep cleaning results without leaving any harmful residues. Just let us know your preferences when booking, and we’ll be more than happy to accommodate your needs.
We recommend booking your cleaning service at least one week in advance. This allows us enough time to conduct a site visit, prepare a quotation and finalize the necessary agreements. For long-term or contract cleaning services (4 months or more), we advise booking even earlier to ensure a smooth start, proper scheduling and uninterrupted service delivery
Absolutely! We offer flexible cleaning packages that can be scheduled monthly, bi-monthly or quarterly — depending on your needs. These regular cleaning plans help maintain the freshness, cleanliness and longevity of your carpets, ensuring they always look their best. In addition, our team can customize a schedule that perfectly fits your space and routine
Yes, we offer free, no-obligation quotes for all our cleaning services. For larger commercial spaces, we may arrange a quick site visit to better understand your requirements and provide an accurate, transparent estimate
Yes, we do! Our team brings professional-grade carpet cleaning machines along with eco-friendly cleaning products for every job. You don’t need to prepare anything — simply leave it to us, and we’ll handle everything from the start to finish with care and efficiency
Yes, absolutely. All our cleaners are professionally trained and fully covered under company insurance for your peace of mind. We take great care in selecting and training our team to ensure every service meets the highest standards of safety, reliability and quality
We understand that plans can change. If you need to cancel or reschedule your booking, please let us know at least 24 hours in advance. This allows us to adjust our schedule efficiently and offer the time slot to another customer. We truly appreciate your understanding and cooperation
Yes, we do! Your satisfaction is our top priority. If you’re not completely satisfied with our service, simply contact us within 24 hours and we’ll arrange a complimentary touch-up or re-clean. We stand by the quality of our work and are committed to ensure every customer is happy with the results
